If it’s not right for you, let us know within 15 days and you can return or exchange your device. You’ll only pay for the service used plus a restocking fee. You’ll get a refund on any activation fees and we won’t charge any early termination fees. Learn more about our 15-Day Excellence Guarantee.
DID YOU PURCHASE YOUR DEVICE ON AN EQUIPMENT INSTALLMENT PLAN (EIP)?
If so, you must complete the activation process within 20 days of purchase. After that time period, we will automatically activate your device if you are a new customer. If you’re an existing customer, we will automatically disconnect your old device and activate your new one after that time.