Prepaid Account Management FAQs | Support

- Your last possible date of service will be between June 16^th and July 15^th depending on your anniversary date.
- Starting June16^th, you’ll no longer be able to replenish your UScellular Prepaid account. To avoid a disruption in service and permanently losing your phone number, you will need to switch your account to T-Mobile or another service provider before your service ends.
- As a courtesy, we will continue to offer grace period to ensure that you have time to switch your service and phone number.
- June 15^th is the last day Auto Pay will process for UScellular Prepaid accounts.
- We recommend making the switch soon so you can stay connected without disruption and keep your phone number.
- Yes, you can switch (port) your current phone number to T-Mobile or another carrier. We recommend doing this before your next anniversary date for the easiest experience. If you do not port your number, you may permanently lose that number after your grace period expires.
- To switch your number to T-Mobile or another carrier, you’ll need a few simple details from your UScellular account:
  
  Your UScellular account number
  
  A port-out PIN, which can be provided by UScellular Customer Care or a UScellular associate (this PIN is valid for 7 days)
  
  A valid, unique email address
- If you’re unsure how to get any of this information, you can visit a UScellular store or contact Customer Care, and they’ll be happy to help you get everything you need.
- UScellular Prepaid customers with a positive account balance less than $1000 who switch to T‑Mobile will have their balance automatically transferred to their new T‑Mobile account within 1-2 billing cycles. This also applies to multi-month plan accounts.
- UScellular Prepaid customers with a positive account balance of $1,000 or more will not be included in this process; rather they will be cared for independently.
- The good news is T-Mobile offers plans that match or exceed the value of your current service, with more flexibility and added benefits.
- For assistance, check the store locator for closest locations where our teams are here to help walk you through your options to ensure everything fits your needs.
- Your current UScellular Prepaid service will end between June 16th and July 15th, based on your monthly anniversary date.
- You’ll need to switch your account to T-Mobile or another provider to avoid losing service and your phone number.
- As a courtesy, we will continue to offer grace period to ensure that you have time to switch your service and phone number.
- We recommend switching your service today to stay connected without interruption. T-Mobile offers plans that match or exceed the value of your current service, making it easy to keep your phone, your number, and your coverage. You can explore T-Mobile Prepaid plans at prepaid.t-mobile.com/welcome-uscellular, where you’ll find options that fit your needs.
- For assistance, check store locator for the closest locations where our teams are here to help walk you through your options to ensure everything fits your needs.
- Yes. Most devices recently purchased or upgraded through UScellular will continue to work if you switch to T-Mobile. We recommend keeping your device software up to date, as updates may support ongoing enhancements.
- If an upgrade is needed to ensure the best experience, we’d be happy to help. You can visit a nearby store to explore the latest devices and take advantage of current promotions to find the option that works best for you.
- Yes, to keep your current phone number, you’ll just need to transfer (port) to T-Mobile or another carrier before your UScellular Prepaid service is interrupted.
- To transfer (port) your number to T-Mobile or another carrier, you’ll need a few simple details from your UScellular account:
- Your UScellular account number
- A port-out PIN, which can be provided by UScellular Customer Care or an associate (this PIN is valid for 7 days)
- A valid, unique email address
- If you’re unsure how to get any of this information, you can visit a UScellular store or contact Customer Care, and they’ll be happy to help you get everything you need for a smooth transfer.
- T-Mobile offers a variety of prepaid plans designed to fit different needs and budgets, including options with similar or even greater value than your current plan. The best match will depend on how much data you use, your budget, and any features that are important to you.
- You can explore available plans online or visit a store, where a representative can help you find the closest match based on your current usage.
- No, as a valued UScellular Prepaid customer, device connection charges will be waived if you switch to a T-Mobile Prepaid plan.
- Yes, you can continue to use any UScellular refill card you’ve already purchased. After using your refill for your next month of service, we recommend switching to a T-Mobile prepaid plan or another carrier to continue your service without interruption.
- Starting June 16th, you’ll no longer be able to replenish your UScellular Prepaid account.

- You can still check your account balance and pay online.
- As we continue bringing the T-Mobile experience to more customers, some UScellular account management features will become unavailable:
  
  Starting May 1^st: Plan changes can no longer be made to your UScellular Prepaid account.
  
  June 15^th: This is the last day Auto Pay will process for UScellular Prepaid accounts.
  
  Starting June 16^th: You’ll no longer be able to replenish your UScellular Prepaid account.
- To stay connected, we recommend switching to T-Mobile or another service provider to avoid losing service and your phone number.
- You can explore T-Mobile Prepaid plans at prepaid.t-mobile.com/welcome-uscellular, where you’ll find options that fit your needs.
- For assistance, check store locator for the closest locations that can service your UScellular account. Our teams are here to help and support you every step of the way.
- All refill options (in-store, online, automated refill by phone, or via customer service) are available through May 31^st.
- From June 1^st-June 15^th, refills will only be accepted online or automated refill by phone:
- Quick Refill: Make a one-time payment without logging in
- Prepaid My Account: Log in to make a payment or set up Auto Pay
- Automated refill by phone: Dial 233 from your device or call 888-944-9400 to refill using a credit, debit, or refill card
- Starting June 16^th: You’ll no longer be able to replenish your UScellular Prepaid account, including Auto Pay.
- To avoid any interruption, we recommend switching now or before your next renewal date. The good news is T-Mobile offers plans that match or exceed the value of your current service, with more flexibility and added benefits. You can explore T-Mobile Prepaid plans at prepaid.t-mobile.com/welcome-uscellular, where you’ll find options that fit your needs.
- Every UScellular Prepaid customer is eligible for Grace Period that gives you up to 14 extra days after your anniversary date to keep your account active allowing you to continue to use your current UScellular Prepaid plan.
- You’ll receive a text message once your account has entered grace period, and every day you remain in grace period.
- To keep your number, you must switch to T-Mobile or another carrier before the period ends.
- Your account will automatically go into grace period. If you do not switch your number to T‑Mobile or another carrier within the grace period, you’ll lose your phone number.
- For plans with data limits, we make it easy for you to keep tabs on your data usage. That's why every device is set to receive automatic text alerts from UScellular when you've reached 75% and 100% of your data plan limit. Want to see how much data you've used this month? Simply log in to Prepaid My Account.

- Starting May 1, 2026, you can no longer change plans or add lines to your UScellular Prepaid account.
- If you’d like to make changes or add-a-line to your account, you’ll need to move to a T-Mobile Prepaid plan or another carrier. T-Mobile offers options that match or exceed the value of your current service, with more flexibility and added benefits.
- To explore your options, visit prepaid.t-mobile.com/welcome-uscellular or for assistance, check the store locator for closest locations where our teams are here to help walk you through your options to ensure everything fits your needs.
- There are no hidden fees included in prepaid plans. You pay the price of your plan plus tax. Normal taxes will apply for your wireless service based on the address on the account, just as they would for your existing other utilities such as electricity.
- Visit the plans page to see additional features included in your plan tier, or view your plan details in My Account.

- Starting May 1, 2026, you can no longer upgrade your device on your UScellular Prepaid account.
- If you’d like to make changes or upgrade your device, you’ll need to move to a T-Mobile Prepaid plan or another carrier. T-Mobile offers options that match or exceed the value of your current service, with more flexibility and added benefits.
- To explore your options, visit prepaid.t-mobile.com/welcome-uscellular or for assistance, check the store locator for closest locations where our teams are here to help walk you through your options to ensure everything fits your needs.
- Access our large device-specific tutorial library for step-by-step guidance on a variety of topics.

- An Account PIN (personal identification number) is a unique number that identifies you as an account holder when contacting Customer Service.
- You can either call us or visit a store. Please remember, when in-store you'll need a government-issued ID.
- Account Lock is our free security feature that helps protect against unauthorized SIM changes and port-out requests (number transfers) on your account. Account Lock safeguards your SIM card from any unauthorized changes and fraudulent SIM swaps.
- You can activate Account Lock by logging in to My Account. Under the Profile Settings tab, you'll see the option for Account Lock.
- You can also activate it by contacting Customer Service. Contact us or visit us in-store.
- To remove the lock on your account, please contact Customer Service. Contact us or visit us in-store.

Prepaid Account Management

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ACTION REQUIRED. MOVE TO T-MOBILE TO STAY CONNECTED.

Starting June 16th, you’ll no longer be able to replenish your UScellular Prepaid account.

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Prepaid Account Management

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Prepaid Device

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