Easy online self-serve access is available at
mytmoclaim.com. You can also file a claim by using the Device Protection+ app, or by calling 1-866-866-6285.
For loss/theft, you may need to call UScellular to suspend service. You may be required to disable the Find My/Find My iPhone feature, or other security features, prior to making a claim and before sending back a claimed device.
Note: Remember to file a claim within the time frame indicated in your coverage documents.
Have the following information ready:
-
Make, model, IMEI, and details about what happened to your damaged or lost device
-
Contact info (Have your my.t-mobile.com or UScellular user ID password handy so we can verify your identity. We may ask you for your picture ID in the claims process.)
-
Payment method for service fee/deductible
-
Shipping information (domestic U.S. only)
You may be required to provide additional documentation (such as a proof of loss form) to process your claim.
When you file a claim, depending on the plan you’re enrolled in, we’ll present you with the repair or replacement options available to you, which may include service through Apple for eligible devices, advanced exchange replacement by mail, or in-person repair.