Trade-In Checklist
  • Make sure your phone is in good condition.
  • To mail in your old device, use only the prepaid packaging we send you.
    If trading in multiple devices, each prepaid shipping package will have a specific reference number for each device.
  • Erase all confidential, proprietary and other personal info.
  • Remove all passwords and user locks.
  • Remove any SIM and memory cards.

Note: All trade-ins are final, and your traded phone cannot be returned to you. Information on your phone cannot be recovered.